Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, Iv just received my new broadband. Hi there @vmcusto1, welcome to our forum and thanks for your post. Choose the best spot for your wifi hub. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Gaming Support. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Broadband. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Rob. Networking and WiFi. Not able to set up my broadband. TV on the go. Koda. TiVo. 4 weeks ago. Networking and WiFi. I'm sorry to hear about the missing wall socket. No wall socket to connect. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Get the Hub ready by connecting the wires. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. But I have no Virgin Media Wall socket - 4942192 - 2. Mark as New; Bookmark this message; Subscribe to this message. Broadband. The cable could be hidden within, or behind, furniture. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Networking and WiFi. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. TV. Virgin TV 360. . Browse Virgin Media Virgin Media Community. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The Openreach sockets do not work for Virgin Media. Virgin Mobile. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, Same problem here. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. We all know and love the internet and TV services that can enter our homes through entry points. Options. There’s even no BT wall socket. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Make sure that both sockets are switched on. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Volt. Being connected to the internet is one of the most important modern essentials in 20. These are the parts I could find, they were screwed into the end on the coaxial cable. Some properties do not have a wall socket, only a cable. When you place your order, we'll let you know. Removed before I moved in. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. 08K; 2. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Email. Could I book an engineer and what number - 5155510. . Fibre Phone Switch - No dial tone or calls. There will be two distinct input lines coming from each end of the socket. It also protects the network from 240 volts being fed to it by faulty TVs in your home. TiVo. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I’m rubbish with stuff like this and - 5198150. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Connect the Hub’s power cable with the blue tab. 2. Just had the Hub 3 delivered for Quickstart. Can I arrange an engineer asap? - 5228161. Virgin Mobile. The phone has been plugged into a wall socket and was working fine for years. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. I had bought a VM broadband and used self installation but saw that my VM socket was not round. The box and cables may have been removed by the previous occupiers. The installation should take around an hour. VM will usually only supply a Quickstart to a property that had VM previously. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. Volt. 2. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Quickstart is the quickest and easiest way to setup our services. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. I've got the same problem as above. He spent time looking around outside and said he needed to speak to his - 5200239. I was told when purchasing the broadband package that fi. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Plug into the Virgin Media wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Virgin TV 360. The hub works fine, but it has no internet connection. What to expect with broadband. but I have no Virgin Media Wall socket in my house. One of them was Telewest. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hi there , welcome to our forum and thanks for your post. You should see a cable going through the wall and if you trace this inside, you should get the cable. The socket you need will be marked with the Virgin Media logo. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. I have noticed that i do not have any internal wall socket. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. VM BB TV Landline. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Tudor. . So, a 50 minute broadband, TV and phone. TiVo. . Tudor. cable. on 03-08-2020 18:05. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. TiVo. Thank you. Speed. Speed. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. SpeedI sign up for vm broadband and I was offered self instalation kit . Back a step. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. Now to my Issue: I opted for the self-installation ki. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Tried looking but can't see a way to book an engineer for this? Thanks. Manage Your Account. Now to my Issue: I opted for the self-installation ki. All the wall sockets I can see are for BT. No Virgin Media wall socket on 16-10-2022 18:45. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Is it necessary to plug the cable to socket for having wifi, if so what can I. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 0 Kudos. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. Phone. The pre-install team number is 0800 052 1734. Networking and WiFi. Jack14102. Broadband. There are multiple different branded wall boxes inside our flat but none. Broadband. It is likely you will be waiting a few days. Browse Virgin Media Virgin Media Community. on 07-09-2022 19:28. Community FAQ Sign in. Hi , Welcome to our Community Forums and thanks for your post. Virgin Fibre Areas only. Volt. We have tried plugging it into the only box we found it would fit but no luck. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. The cables from the external box lead to a Bt open reach socket and a blank socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I need engineer. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Image below of the Virgin Media PSU Plug that connects to the coax. I've tried looking but can't see a way to book an engineer for this? Thank you. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Look for an omnibox on the outside of your property and try and trace the cable. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. No internet, unfortunately. Plus, again optionally, a cable will be run to a phone socket for the phone service. Virgin Media; My Virgin Media;. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark. 0 Kudos Reply. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. If you're happy with this and for the charge we can make the arrangements for you 🙂. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. I tried both the wires, it didn’t set up the WiFi. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Volt. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Speed. @robbo321 wrote:. Options. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. However the wall socket doesn’t have the correct connection for the cable with the hub. You need to go outside and locate the brown or grey omnibox on the wall. Virgin Media; My Virgin Media. kkd1. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If you can get Quickstart, you can choose one of two delivery options. Joining in Options. However, I do not have any of the specified wall sockets available. The block box on second picture is an amplifier for terrestrial TV. TV box - 15 mins. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. I’ve had a look for the brown box outside the place i just moved in. 03. Or if the other end of the white cable is in a more useful. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. signed up and was given the option of self installation. Explain what needs to be done and book an engineer visit. May I know which one I can connect. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. TiVo. I just moved into a new apartment, and bought a broadband from virgin media. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Installation: Wall socket issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Community; Volt. Ordered VM broadband and was recommended by the website to select the self quick install option. Try the automated service status number 0800 561 0061 to check for any faults in your area. Community; Volt. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Phone. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Finally, they'll complete the setup to make sure it's all working. #2. All the wall sockets I can see are for BT. QuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. The wall box may be branded with the logos of an old cable TV company (not VM). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Community; Volt. Does anyone know how to get this to work with my. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. signed up and was given the option of self installation. i opted for the self install, however on inspection we don’t - 5112503. virgin media internal wall box. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. No wall socket as in 360 guide. Email. Reply. However, I do not have any of the specified wall sockets available. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Account - Cable. Sometimes there is no VM wall box, just a trailing cable. 13. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Options. Turn on your TV and get connected. Only an aerial cable (pictured below) connected to a box outside my flat. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Gaming Support. No wall socket to connect. 3 minutes ago. We have the quickstart pack but sadly cannot get broadband set up and working. Once connected it directly to a hub, a little bit loose, but then interne. Account - Cable. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I have also checked outside and there is no box either on my property or on m. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I cannot find a Virgin wall socket within my flat. I was told when purchasing the broadband package that fibre was available here and already in. on 27-01-2023 17:22. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. 3 weeks ago. Volt. 33. VM will usually only supply a Quickstart to a property that had VM previously. Go to my local Virgin. You can also check for a loose cable as not all properties have a socket. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. Vonage 2nd line. We have the quickstart pack but sadly cannot get broadband set up and working. Community; Volt. I will only be using one wall socket, so the other socket will have no connections. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. So the technician will install a coaxial outlet where you want the modem. Well I can't seem to find anything like that and the closest thing I can find is a. Networking and WiFi. Help; Virgin Media Virgin Media Community. 14. So yes, following many takeovers, this is now your Virgin Media connection. I am so sorry to hear that you seem to be missing a wall socket in the home. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tuning in. Community; Volt. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . I have tried to contact vm but I don’t have a landline number so they w. No virgin media wall socket. on 05-09-2023 20:36. Home Phone. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Email. I have a new quick start package . Preparing for Landline changeover to fibre. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. . Trace any cables coming out of it and check the ends of them. The Openreach sockets do not work for Virgin Media. I cannot find a Virgin wall. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you look into the back of your Hub, you'll see a port. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Some properties do not have a wall socket, only a cable. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. 19 minutes ago. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. It seems that I need an electrian to install a wall socket. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Getting Connected with Virgin Media is easy when you have a wall socket. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. The wall socket I have within my home does not appear to be working. -a power cable for the hub's adapter. Disappointing but not unexpected. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Hello sophieboulter1. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. There should be a wall mounted box somewhere inside that has an F socket on it. No wall socket for my broadband quick set up. I am going to cancel. 100. No TV. Manage Your Account. 1. The wall box may be branded with the logos of an old cable TV company (not VM). For that I can't use the - 5118502. Try the automated service status number 0800 561 0061 to check for any faults in your area. 01K; 1. 9. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Phone line - 5 mins. Get the Hub ready by connecting the wires. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. there is brown box outside but the cables are not coming in . on 17-12-2022 10:39. TV. I was trying to book an engineer but I didn’t - 5183428. 4 weeks ago.